Return and Refund Policy

At ZYVEN BEAUTY, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

1. Right to Cancel

If you are a consumer in the European Union, you generally have the right to cancel your online purchase within 14 days of receiving your order, without giving a reason, subject to applicable legal exceptions.

To exercise your right of withdrawal, please contact us at [your customer service email] with your order number and a clear statement that you wish to cancel your purchase.

2. Return Eligibility

To be eligible for a return, items should be returned in accordance with applicable consumer protection laws.

Where reasonably possible, products should be returned:

• In their original packaging.

• With all accessories and included components.

• In a condition that allows us to verify the product and process the return.

You may handle and inspect a product to the extent necessary to establish its nature, characteristics, and functioning. You may be responsible for any diminished value resulting from handling beyond what is necessary for such inspection, as permitted by applicable law.

Nothing in this policy limits your statutory consumer rights.

3. Non-Returnable Items

Some products may be exempt from the right of withdrawal where a legal exception applies, such as certain sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed.

Any such exception will be applied only where legally permitted. Faulty, damaged, or incorrectly supplied products remain subject to your applicable statutory rights.

4. Faulty, Damaged, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at [your customer service email] and include your order number and, where helpful, photographs of the issue.

We will review your request and explain the available options, which may include a replacement, repair, refund, or another remedy required by applicable law.

5. Refunds

Once your return request has been approved and any returned item has been received or the required evidence of return has been provided, we will process your refund in accordance with applicable law.

For consumers exercising the EU right of withdrawal, refunds generally include the standard delivery costs paid for the original order. Additional costs arising from choosing a more expensive delivery method may not be refundable.

Refunds will normally be made using the original payment method, unless otherwise agreed. We will not charge a refund fee.

Where permitted by law, we may withhold reimbursement until we have received the goods or you have supplied evidence of having sent them back, whichever occurs first.

6. Return Shipping Costs

Unless the item is faulty, damaged, incorrect, or applicable law requires otherwise, you may be responsible for the direct cost of returning an item when you exercise your right of withdrawal, provided you were informed of this obligation before purchase.

If a product is defective or incorrectly supplied, we will provide an appropriate solution in accordance with applicable law.

Please contact us before sending a return so we can provide the correct return instructions.

7. Exchanges

If you wish to exchange an item, please contact our customer service team. Exchanges are subject to product availability and applicable consumer rights.

Where an exchange is unavailable, we will explain the available alternatives.

8. Order Cancellations

If you wish to cancel an order before it has been dispatched, contact us as soon as possible at [your customer service email].

We cannot guarantee cancellation once an order has entered processing or has been dispatched. If the order has already been shipped, you may still exercise any applicable statutory right of withdrawal.

9. How to Contact Us

For return, refund, or cancellation requests, please contact:

Store: ZYVEN BEAUTY
Email: [your customer service email]
Return Address: [your business return address, where applicable]

Please include your order number in all communications to help us assist you efficiently.

10. Your Statutory Rights

This policy does not affect any mandatory consumer rights you may have under the laws of your country of residence, including applicable European Union consumer protection legislation.

Where this policy conflicts with mandatory applicable law, the legal requirements will prevail.